Terms & Conditions

This website is operated through Zoldem. Throughout the website, the terms “we”, “us” and “our” refer to Zoldem. Zoldem offers this website, inclusive of all information, equipment and offerings available from this site to you, the user, conditioned upon your accepting all terms, conditions, policies and notices stated here.

You engage in our “Service” by browsing our website, buying anything from us, or both. By doing so, you agree to be bound via the terms and conditions set forth below, including all additional terms and conditions and policies linked herein and/or accessible by hyperlink. All users of the site, including without limitation browsers, vendors, customers, merchants, and/or content producers, are subject to these Terms of Service.

Before using or visiting our website, please take the time to thoroughly read these Terms of Service. You agree to be bound by these Terms of Service by accessing or using any element of the website. You are not permitted to use any services or visit the website if you do not agree to all of the terms and conditions of this agreement. Acceptance is conditionally set forth in these Terms of Service if these Terms of Service are an offer.

The Terms of Service also apply to any new features or tools that are introduced to the current store. On this page, you can always review the most recent version of the terms of service. By publishing updates and/or changes to our website, we retain the right to amend, modify, or replace any element of these Terms of Service. It is your obligation to periodically check this page for updates. Following the publishing of any modifications, your continued use or access to the website implies acceptance of those changes.

Shipping And Delivery

Order Process

Your order will be handled through our system immediately after you put it with us. The majority of in-stock goods ship out in 4 to 7 business days.

There’s a possibility that some of the items in your purchase are out of stock, in transit, or will shortly arrive at our warehouse. If that happens, our exceptional service care team will get in touch with you before shipping the in-stock items and will ship the pending order with your permission within 4–7 working days after receiving your approval, failing which they will refund your money.

Shipping Process

Once your item has been shipped, you will receive an email at the email address registered with your account and a text message on the registered mobile number with information about the tracking link and the courier service handling your order. The updating of tracking information can take 24 to 48 hours. Weekends and holidays are not taken into account in processing times. Orders are handled in the chronological order that they are received.

Your order might occasionally be filled in more than one place, in which case you might get two distinct packages with different tracking numbers. In this case, you would only be responsible for the shipping fee on the first package you receive.

Delivery Process

Within 2-4 days of your order, you will receive an email with a shipping confirmation and a tracking link; during periods of high volume, this may take longer. It might have been sent to your spam folder if you don’t have it.

For each location, we select the best and quickest courier partner. After it is picked up from our warehouse, your order will arrive in 5-8 business days.

Additionally, this delivery time may be somewhat influenced by the delivery location. After the order is despatched from our Delhi warehouse, all deliveries to Delhi/NCR are made either the same day or occasionally the following day.